Frequently Asked Questions About Telephone Interpreting
1) How is the access to the telephone interpreting service?
A telephone is ALL you need to access the telephone interpreting service from English into Chinese at TCH. If you need an interpreter, contact us via telephone, Skype , MSN, E-mail, or QQ.
2) Do I need to pay for the interpreter and our clients’ phone calls?
We provide phone interpretation with FREE calls for any party. You don’t have to pay for anyone’s calls, including your interpreter, you clients, and yourself.
3) Do I have to be a member in order to access the service? Or any user can access it?
No, you don’t have to. Any user can access it without registration.
4) What kind of languages do you have?
We only specialize in interpretations from English to Mandarin or Cantonese, and vice versa.
5) What kinds of over the phone interpreting services do you offer?
We offer subscribed and instant over-the-phone interpreting services.
6) What is the price for each service?
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Subscribed Service:US$1.5 per minute, including the cost of international or domestic 3-party calls.
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Instant Service: US$10 is for 5 minutes interpretation, including the cost of international or domestic 3-party calls.
7) When is payment made?
Subscribed Service:Purchase the packages (US$ 300/100/50) before you start the interpreting. You can call with unlimited times until the balance is used up.
Instant Service: Make your US$10 prepayment for 5 minutes to our PayPal/bank account before the interpreting.
No cost for phone calls of any party.
8) What are the methods of payment?
PayPal
Bank transfer
9) How soon is the service provided after the request?
Interpreters are connected within seconds.
10 The service is localized or worldwide?
It is both localized and worldwide.
11) What is the most important feature of your service?
1. Our 3-party over the phone interpreting allows us to have more instant, effective, and efficient communication between you and your clients.Nothing gets lost in the interpretation.
2. Our reasonable and affordable rates allow anyone to benefit from our interpreting services.
3. Our highly skilled and professional team supervised by university professional professors guarantees our quality service.
4. No registration, No membership fee.
5. Safe, fast, and convenient payment method ---PayPal
6. FREE phone calls, saving big money for extremely expensive international calls.
12) Is the service available 24/7?
Yes.
13) Is there a language code when accessing the service?
No language code is necessary when accessing the service.
14) Do you also offer telephone interpreting with video?
Yes, we do. Please contact us if you need.
15) Are there operators answering the phone 24/7 or is it automated?
We have English/ Chinese speaking operators answering incoming calls both from China and abroad 24/7.
It is not automated.
16) What other services do you offer?
Over-the-Phone Interpreting is our major and featured service. Besides, we also offer document translation from English to Chinese, and Chinese Language Training services.
For more Information Call (86)13360258365
Skype tianchinesehome
E-mail tianchinesehome@yahoo.com